Bottleneck Diagnostic
A close look at how your business runs, so you know exactly where the time goes.
- We map how work moves from start to finish
- We pick out the biggest time drains
- You get a prioritised list of fixes, with costs
We fix the parts of your business that waste everyone's time.
Most small businesses lose hours every week to jobs that could run themselves. We work out where that time is going, then build the thing that stops it: an automation, an app, a website or a better system.
A before and after comparison. Before: five manual jobs tangled together. After: three steps that replace them. Select any box to read more about it.
Before
After
Some problems we see a lot
Orders arrive by text, email, phone and Instagram.
Someone has to pull them together by hand, and now and then one slips through.
Invoices get typed up every week.
It takes most of an afternoon, and there's usually a mistake or two to chase afterwards.
Three spreadsheets, three different answers.
Nobody's sure which one is up to date, so decisions end up waiting.
It all lives in one person's head.
When they're on holiday, half the business waits for them to come back.
Find the problem first, then fix it
We don't start by selling you software. We start by looking at how work moves through your business, and then build whatever will make the biggest difference. Sometimes that's a small automation. Sometimes it's a whole app.
Automation & Workflows
For the jobs your team does by hand every week that a computer could do instead.
- Invoices and payment reminders that send themselves
- Orders passed straight to the right person
- Reports that put themselves together
Custom Apps
For when off-the-shelf software doesn't fit the way you work.
- Ordering and booking apps
- Admin dashboards for your team
- Built for iOS, Android or the web
Websites
A website that brings in enquiries and is easy to keep up to date.
- Quick, modern business sites
- Enquiry and booking forms that ask the right questions
- Set up properly for Google
Systems & Sourcing
Getting the right stock system, suppliers and software in place.
- Stock and inventory systems
- Finding better suppliers
- Picking tools that suit how you work
How a project runs
Diagnose
We look at how work actually moves through your business and find where it gets stuck.
Design
We suggest the simplest fix that will work, and give you a fixed price before anything starts.
Build
We build it, test it properly and help your team start using it.
Support
You get a handover and training. If you'd like us to stay involved, we can do that on a monthly retainer.
What changed for our clients
12
hours saved per week
40
manual steps removed through automation
14
days ahead of the planned launch date
A few things we've built
See all our workA multi-site takeaway franchise
A stock ordering app for a takeaway franchise
Franchisees placed their weekly stock orders by phone and message. Head office had to chase missing orders, piece everything together and build every invoice by hand, every week.
- Automation
- Apps
An independent café
Curbside ordering for a busy café
At busy times the counter became the bottleneck. Queues put customers off, phone orders tied up staff, and there was no easy way to serve people who wanted to grab and go without coming inside.
- Apps
- Automation
A creative events company
One website for two event brands
Two separate event brands with no shared home online. Enquiries arrived through scattered messages, often without the date, guest numbers or event type needed to quote.
- Websites
Two ways to work with us
Project
You have a specific problem. We agree the scope and a fixed price up front, so you know what you're getting and when it'll be ready.
Best for: a new app, a website or a one-off automation.
Retainer
A set number of hours each month to keep improving how things run, with priority when something needs looking at.
Best for: ongoing automation, keeping systems running and gradual improvements over time.
Common questions
Do you only work with tech businesses?
No, most of our clients aren't tech businesses. Takeaways, event companies, trades and shops all have admin that could be simpler, and it's often quicker to fix than people expect.
How much does it cost?
It depends on what needs doing. After a free call we'll give you a fixed price, so the number won't change halfway through. Retainers are a fixed monthly fee.
How long does a project take?
A single automation can be done in a few days. Websites usually take two to four weeks. Apps take longer, and we'll give you a timeline before we start.
Do we own what you build?
Yes. Once the final invoice is paid, the code, accounts and content belong to you. Where we can, we set everything up in your name from the start.
What happens after launch?
We hand everything over, train your team and stay around until it's working properly day to day. After that you can run it yourselves or keep us on a retainer.
Do you work remotely?
Mostly, yes. We work with businesses worldwide, and where it's practical we're happy to come in person.
Tell us what's taking up your time
Send us a message and we'll set up a free 30-minute call. That's usually enough to work out what's worth fixing first.
Get in touch